Delivery Schedule: We attempt to send all orders within 3 working days. If there is going to be any delay we will email you to let you know what is happening.
Back Orders: If your item is not in stock, we will get it in for you as fast as we can. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security: Credit card details are only handled by our credit card service (SumUp). They are not held in clear text on any web site and we have no access to them at any time.
Returns Policy: If, for any reason, you are not satisfied with the goods when you receive them, we will accept them back for a full refund of their cost. If you are returning the goods because they are faulty we will refund all your postage.
The data about you we retain is:
contact information to enable us to post orders to you and communicate with you as required to fulfil those orders
details of the transaction between us, for example an order or request for information
We will only use this data to enable us to complete the action you have requested. We do not use the information we have about you for any other purpose. We will in general retain the data for at least five years after an action, but some data may be retained for longer in order to comply with legal/tax authority requirements.
You can contact us at any time if you have concerns about the data we hold. The person to contact is Sherry Symes, +44 (0) 1566 781012, or you can use the email form on the Contact page.. You also have the right to contact the UK supervisory authority which is the Office of the Information Commissioner.